Refund and Returns Policy

Website: ra-car-care.com
Business Location: Al-Musanna, Oman
Email: ra.car.care77@gmail.com
Phone: 99040450
Last Updated: 9 June 2026

1. Introduction

At RA Car Care, we aim to provide high-quality car care services and products. This Refund and Returns Policy explains the conditions for cancellations, refunds, returns, and exchanges.

By booking a service or purchasing a product from RA Car Care, you agree to this policy.

2. Service Cancellations

Customers may request to cancel or reschedule a booking by contacting us as soon as possible.

Cancellation approval may depend on:

  • Whether the service has already started
  • Whether special materials or products were prepared
  • Whether staff or equipment were already assigned
  • The timing of the cancellation request

If a payment was made in advance, refund eligibility will be reviewed based on the service status.

3. Refunds for Services

Refunds for services may be considered only in the following cases:

  • The service was not provided
  • The booking was cancelled by RA Car Care
  • The wrong service was charged
  • A clear service issue was reported and confirmed by our team

Refunds may not be available if:

  • The service has already been completed
  • The customer approved the service result at handover
  • The issue is caused by the vehicle’s existing condition
  • The customer provided incorrect information
  • The customer missed the appointment without prior notice
  • The result is affected by old stains, scratches, paint damage, oxidation, or previous repairs

If there is a service concern, we may offer inspection, correction, re-service, partial refund, or another suitable solution depending on the case.

4. Product Returns

Products may be returned only if they are:

  • Unused
  • In original packaging
  • In good and resalable condition
  • Returned with proof of purchase
  • Returned within the approved return period

Used, damaged, opened, or installed products may not be eligible for return unless they are defective.

5. Non-Returnable Items

The following items may not be returned:

  • Used car care products
  • Opened cleaning liquids, sprays, chemicals, waxes, or coatings
  • Installed accessories
  • Special-order items
  • Custom-requested products
  • Items damaged due to misuse or improper handling

6. Defective or Damaged Products

If you receive a defective or damaged product, please contact us as soon as possible with:

  • Order or invoice details
  • Clear photos of the product
  • Description of the issue
  • Your contact information

After review, we may offer replacement, exchange, repair, store credit, or refund depending on the case.

7. Refund Process

Approved refunds will be processed using the original payment method where possible. Processing time may vary depending on the payment provider or bank.

Delivery, service visit, or administrative fees may be non-refundable unless the issue was caused by RA Car Care.

8. Exchanges

Exchanges may be accepted for eligible products if the item is unused, in original condition, and stock is available.

If the replacement item has a different price, the customer may need to pay the difference.

9. How to Request a Refund or Return

To request a refund, return, or exchange, please contact us:

RA Car Care
Location: Al-Musanna, Oman
Email: ra.car.care77@gmail.com
Phone: 99040450

Please include your name, phone number, order details, and reason for the request.

10. Policy Updates

RA Car Care reserves the right to update this Refund and Returns Policy at any time. Updates will be posted on this page with the latest update date.